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Frequently Asked Questions about Mokapen
Mokapen is a collaboration and automation platform for small businesses and freelancers, with which you can completely digitize your office: contacts, companies, tasks, projects, sales and support, and many integrations with your favorite apps.
Mokapen is designed to be intuitive: clean interface, clear buttons, simplified flows and zero technical complications. You can start working in minutes, even without experience with other CRMs.
You can easily import contacts, companies and activities from CSV files or integrate Mokapen with your current CRM via available APIs and connectors. Our support team can assist you step by step in the migration.
Your data is securely stored on our servers in Italy, compliant with GDPR, with automatic backups and advanced security protocols to ensure protection and confidentiality. Your data is yours and we don't share it with any partner without your explicit consent.
Mokapen is free forever with basic features to get started. Premium plans are affordable and designed for the entire organization, maintaining all the power and quality of the platform.
With Mokapen you can get many benefits:
  • Reduce up to 30% of time spent on manual operations
  • Save on average up to 2 hours per day per person
  • Recover over 40 hours per month of work
  • Generate up to €500 per month in productivity value for each collaborator
  • Reduce up to 50% of lost opportunities thanks to reminders and centralized contact management
We support you 100% in analyzing and digitizing business processes, so you can have in Mokapen a single platform that centralizes contacts, sales, projects, support and automations, transforming your way of working.
You can start immediately by importing your contacts and data from Excel in a few clicks. Mokapen organizes them automatically and allows you to start working immediately with advanced features like reminders, sales pipeline and project management.
Yes, you can create automatic rules for reminders, status updates, email sending, task assignment and much more, saving time and reducing errors.
Because it combines a minimal and intuitive design with next-generation cloud technologies, smart integrations and ready-to-use automations, all without unnecessary complexity.
We offer support via chat, email and tickets, with guides and video tutorials always available. For advanced plans, we also provide personalized onboarding and dedicated consulting.
Yes! Our team responds quickly and follows you until problem resolution, because we believe that an excellent CRM must also offer excellent support.
You can count on our support for initial setup, with step-by-step guides and direct assistance. In a few steps you'll have your CRM ready and working.
Of course! Mokapen is optimized for every device and you can access it anywhere you are, with responsive layout and complete functions even from mobile.
XRM means Anything Relationship Management. Unlike a traditional CRM, which focuses only on customers and contacts, an XRM allows you to manage and connect any type of relationship or data: suppliers, partners, projects, internal activities, support and much more. In Mokapen every piece of information is connected, giving you a clear, complete and updated view of your entire organization in a single platform.
Yes! Mokapen has a Referral Program where you can earn 20% for each customer you bring to the platform. A simple way to earn by sharing a service you already use and appreciate.
Mokapen offers a dedicated Partner Program: partners receive 30% lifetime commissions for each activated customer. Additionally, the Whitelabel option is also available to offer Mokapen with your brand.
Yes! With the Whitelabel version you can have Mokapen completely customized with dedicated domain, transactional emails and custom design, so you can offer a unique and branded experience to your customers.

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